Satisfaction and Loyalty of Type 2 Diabetic Patients in the City of Kinshasa in the Democratic Republic of Congo: E ect of the Patient-as-Care-Partner Model
Keywords:
satisfaction, type 2 diabetes, care partnership, strategy, retentionAbstract
Introduction : This study evaluates the satisfaction and retention of type 2 diabetic
(T2D) patients in Kinshasa, Democratic Republic of Congo, through the Patient Partner
in Care model. This model aims to improve the healthcare system by focusing e orts on
collaboration, education, and communication.
Method : We conducted a qualitative study with a descriptive phenomenological ap
proach, including semi-structured interviews with 15 patients recruited at the Elimo-Santu
Health Center. Data analysis was based on a thematic approach through triangulation,
facilitating the identi cation of themes and categories.
Results : The results show overall patient satisfaction, attributed to the quality of care,
advice, and personalized support, reinforced by a computerized appointment system. In
terprofessional collaboration among doctors, nurses, and laboratory technicians was consi
dered crucial, promoting a better understanding of the disease and improved adherence
to appointments. However, dissatisfaction was noted regarding the quality of medications,
waiting times, and insu cient state coverage of care.
Discussion : The integration of the Patient Partner strategy into multidisciplinary work
is a lever to strengthen the quality of primary care and retention of T2D patients in Kin
shasa, with recommendations to improve appointment systems and waiting conditions.
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